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Our Certifications

Motorola Solutions / Service Elite Specialist

We are an authorized Motorola Service Center (Now Motorola Solutions Service Elite Specialist). We have our own factory trained staff of experienced service professionals who are totally committed to keeping your system performing at peak efficiency. We utilize the latest test equipment and maintains an extensive inventory of factory original parts.

Certified Service Center

About the Certified Service Center Program (CSC)

The Certified Service Center (CSC) program is designed as a tool to help consumers find quality service centers, to help electronics manufacturers select service centers for in-warranty repairs and to provide a standard for professional service companies that want to offer outstanding customer service. Certified Service Center (CSC) status places Gem State Communications in the elite network of service centers that consumers turn to for quality assurance.

To attain Certified Service Center status, a service center must comply with specified requirements determined by representatives of all facets of the service industry.

Certification Requirements:

  • Facility Service Capability
  • Code of Conduct
  • Annually Calibrated Test Equipment and Tools
  • Customer Service and Warranty Policy
  • Management Skills
  • Technician Certifications
  • Licensing and Insurance
  • Professional Appearance

Becoming a Certified Service Center demonstrates to our customers, and the whole industry, that customer service and satisfaction are paramount to Gem State Communications.