Motorola Premier Service Partner
The Motorola Premier Service Partner (PSP) is the highest level of service relationship. It represents the greatest level of Motorola Service Partner agreement and interdependence. Motorola Service Partners who attain this level have demonstrated consistent capabilities in performance, personnel and commitment to Motorola products and services. Requirements of the Motorola Premier Service Partner:
- Meet the requirements of the Motorola Service Partner (MSP) - see below
- Achieve and maintain Certified Service Center (CSC) accreditation
- Achieve and maintain quality goals and continuous quality improvement programs (customer satisfaction / contract compliance / case resolution)
Motorola Service Partner (MSP)
The Motorola Service Partner (MSP) recognizes an established service business providing support to the Motorola product portfolio. Requirements of the Motorola Service Partner:
- Business location - Motorola defines a Service location as being an established place of businessinclusive of the following criteria:
- Building or store front operations designed for the purpose of providing customer service
(customer receiving / drive-in service bays)
- Staffed customer interaction point, operating during normal business (M-F 8hrs/day)
- Business plan – A business plan outlining how the appointment would provide for Motorola service presence and improved customer satisfaction in the prospective service area
- Technician certification
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